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Payment policy

Last updated 12 September 2026 · Applies to https://eresbooking.com

What you pay, what tax applies, what your invoice will say, how refunds work, and what to do when a payment goes wrong. This policy forms part of your licence agreement.

1. What you are buying

A licence to run HotelOS on your own server and domain for the term of your plan, together with the updates and support that plan includes. It is a supply of services under GST (SAC 997331 — licensing services for the right to use computer software). There is nothing to ship and no physical goods are involved.

2. Prices and the price break-up

• Prices on the pricing page are in Indian Rupees and are shown exclusive of GST, with the tax-inclusive total displayed alongside.
• Before you pay, the checkout shows the full break-up — licence fee, any one-time setup fee, GST at 18%, and the total payable. Nothing is added after that screen.
• There are no per-booking commissions, no per-user charges and no platform fees.
• We may change list prices at any time. A change never affects a licence you have already paid for; it applies from your next renewal, and we tell you before the renewal falls due.

We do not use countdown timers, pre-ticked boxes, hidden charges or any other practice the Central Consumer Protection Authority's 2023 guidelines identify as a dark pattern. The price you see at checkout is the price you pay, and consent boxes start empty.

3. Tax

GST is charged at the rate in force, currently 18%. Whether that appears as CGST + SGST or as IGST depends on the place of supply determined under section 12 of the IGST Act, 2017 — broadly, the location of the registered recipient.

If you want input tax credit, give us your GSTIN and State before you pay — on the installation form or by telling the sales desk. We cannot add a GSTIN to an invoice that has already been filed in a return, and a missing GSTIN means the credit is lost to you.

4. Your invoice

A tax invoice complying with Rule 46 of the CGST Rules, 2017 is issued for every payment. It carries:

• our name, address and GSTIN;
• a serial number unique within the financial year, and the date of issue;
• your name, address and GSTIN where you have given one;
• the place of supply and State code;
• the SAC, description, taxable value, rate and amount of each tax; and
• a note of whether the tax is payable on reverse charge — for this supply, it is not.

Invoices are emailed and are also available against each order in your account.

5. Tax deducted at source

Licence fees are generally treated as royalty and attract deduction under section 194J of the Income-tax Act, 1961. If you are required to withhold, please deposit the tax and issue Form 16A promptly so the credit appears in our Form 26AS. The licence fee remains due gross of the deduction, and we issue the licence against the invoice value, not the net remittance.

6. How to pay

Online payment is handled by Razorpay, a payment aggregator authorised by the Reserve Bank of India. Cards, UPI, netbanking and wallets are accepted. Online payment is currently switched off; please contact the sales desk to be invoiced.

• Your card details never reach our servers. They go directly to the aggregator. Under the RBI's card-on-file tokenisation framework, merchants may not store card credentials, and we do not.
• We accept the payment only after verifying the aggregator's cryptographic signature on our own server, so a forged confirmation cannot mark an order paid.
• We do not set up auto-debit or standing instructions. Every renewal is a fresh payment you authorise. There is no subscription to cancel and nothing will be taken from you unexpectedly.

7. When a payment fails

If your account is debited but the order does not show as paid, the money has not reached us — it is sitting with your bank or the aggregator, and it comes back automatically. Under the Reserve Bank of India's Harmonisation of Turn Around Time circular of 20 September 2019, the reversal is due within T+1 to T+5 days depending on the channel, and your bank owes you ₹100 per day of delay beyond that.

Take it up with your bank in the first instance. Send us the order reference and the transaction id and we will confirm in writing that we did not receive the money, which is usually what the bank asks for.

8. Refunds and cancellation

A licence is generated and bound to your domain the moment it is issued, so fees are not refundable once the licence key has been issued — with the following exceptions.

Situation	What happens
You paid but no licence has been issued yet, and you change your mind	Full refund. Tell us before the licence is generated.
The software cannot be made to work on hosting that meets our published requirements, and we cannot fix it	Full refund if you tell us within 14 days of the licence being issued and deactivate the installation.
Duplicate payment, or you were charged the wrong amount	The excess is refunded in full, whenever it comes to light.
You bought the wrong plan	We move you to the right one and settle the difference either way. No cancellation needed.
You stop using the software, or your circumstances change, part-way through a term	No refund for the unused part of the term. You keep the licence until it expires.
We suspend or revoke your licence because you breached the agreement	No refund.

Approved refunds go back to the original payment method within 10 working days. Your bank may take a few days more to show it. GST already charged is refunded with the fee, and a credit note is issued under section 34 of the CGST Act, 2017. Bank charges on an inward remittance are not refunded.

To ask for a refund, email administron@emails.com with your order reference and what went wrong. We reply within 48 hours.

9. Renewals

Your installation starts showing a renewal notice 30 days before expiry, and we email you as the date approaches. There is a grace period after the expiry date during which the software keeps working. Renewing extends the same licence key — nothing is reinstalled, no data is touched. If you let a licence lapse the software locks, but your database and all your records stay untouched on your own server and come straight back when you renew.

10. Chargebacks

If something is wrong, tell us first — a chargeback takes weeks and we can usually settle it the same day. Where a chargeback is raised on a licence that was properly issued and is in use, we may suspend that licence until the matter is resolved, and we will provide the aggregator with the order record, the accepted licence agreement and the activation log.

11. Complaints

Bring anything about billing to our Grievance Officer. We acknowledge within 48 hours and aim to resolve within one month, in line with the Consumer Protection (E-Commerce) Rules, 2020.

12. Governing terms

This policy sits alongside the licence agreement and the privacy policy. Where they conflict, the licence agreement you accepted at checkout prevails. Indian law governs, and disputes are dealt with as the licence agreement provides.

HotelOS
Private Limited Company

Registered office:
Bengaluru, India

https://eresbooking.com
administron@emails.com
+91 00000 00000