Questions hoteliers ask us
Hosting, licensing, data ownership, payments, GST and support — answered plainly, with no salesmanship. If something is not here, the chat button in the corner reaches a person.
The ones we get most
On your hosting, under your domain, against your own MySQL database. We give you the installer and the licence key; you keep the data.
Each installation is licensed to one domain. The licence key and secret key you receive after payment unlock the system on that domain and entitle you to updates and support for the licence period.
Your admin console starts showing a renewal reminder a month ahead, and there is a grace period after the expiry date. Renew from your customer account and the same key keeps working — nothing is reinstalled.
No. Never. Guests pay you directly through your own payment gateway account.
Yes. Raise a request from your account or message the support desk and we will re-point the licence, usually the same day.
Online through Razorpay — cards, UPI, netbanking or wallets. A GST invoice is issued automatically. Bank transfer can be arranged for annual licences; ask the sales desk.
Hosting and installation
PHP 8.0 or newer, MySQL 5.7 or MariaDB 10.3, and the usual extensions — pdo_mysql, mbstring, json, curl and openssl. An ordinary shared cPanel plan is almost always enough. There is no Node build step, no Composer install and no container to run.
Upload the folder, open install.php in a browser, and give it your database details and an administrator account. It creates every table, loads the design you choose and writes the configuration. Fifteen minutes is typical.
Yes. Installation assistance is included with the Professional and Enterprise plans, and we will do it for a Starter licence too if you ask.
No. The guest website, the admin console and the staff portal are one installation on one database.
Licensing and ownership
You own a licence to run it, not the copyright. The distinction that matters in practice is that the software, the database and every record in it sit on your server, under your control, and stay there.
Your admin console warns you a month before expiry, and there is a grace period after the date. After that the system locks. Nothing is deleted — your database is untouched on your own server and comes straight back when you renew.
Per property. The plan sets a ceiling on rooms and staff accounts, but there is no per-user charge and no charge per booking.
Yes, free. Ask us and we re-point the licence, usually the same day.
Yes. Each licence allows more than one activation, so a staging copy alongside the live one is fine. Ask the desk if you need the limit raised.
Bookings and payments
No. Never. Guests pay you directly through your own payment gateway account, and we never see the money.
Razorpay and PayU, using your own merchant account. Payments are confirmed only after the gateway's cryptographic signature is verified on your server.
Yes. Take a deposit online and settle the balance at the desk, or collect the whole amount up front — it is a setting.
Yes. Set your rate once; tax is applied, shown to the guest before they pay, and carried onto the invoice.
Yes. A dorm is a room type with a bed count and a per-bed price, so availability is counted in beds. Mixed and female-only dorms are separate types with their own inventory.
Data, security and support
Only you. It lives in your database on your server. We hold your licence record and nothing else — we have no access to your guests, your rates or your revenue.
The licence key, the domain making the call, the software and PHP version, an installation identifier and the originating IP address. No guest, booking, financial or staff data ever leaves your server.
Your installation keeps running on its cached entitlement for several days, so an outage at our end never stops your front desk.
Yes — export any table to CSV from the admin console whenever you like, and you have direct access to the MySQL database in any case.
Email support on Starter, four-hour priority response on Professional, and 24×7 phone support with a named account manager on Enterprise. Updates for the licence period are included on every plan.
Buying
Online through Razorpay — cards, UPI, netbanking or wallets. A GST invoice is issued automatically. Bank transfer can be arranged for annual licences; ask the sales desk.
After payment we send a short form asking for your hotel details and the web address the system will run on. The key is usually issued the same working day it comes back.
Yes. Move up a plan and you pay the difference; the same licence key is extended and nothing is reinstalled.
If the software cannot be made to work on hosting that meets the published requirements and we cannot fix it, you can cancel within 14 days of the licence being issued for a full refund. The payment policy sets out the rest.
Still deciding?
Tell us about the property and we will tell you honestly whether this fits.